If you are not happy with your purchase, or have received damaged goods - please request a return within 14 days of delivery via email. (firstname.lastname@example.org). You will have 14 days to return the goods to us. Please allow 3 – 5 days or refunds to be processed once goods have been received (minus original cost of postage where applicable) .
Please send items back to the following address:
Kiki & Bow
22 Reading Road
If you wish to return a large item, please contact us first.
If you receive faulty or damaged goods, please email us a photograph and request either refund or replacements.
We will process refunds immediately and you will receive an email notification, however please allow 5 - 10 days for your bank to show the funds. This returns policy does not affect your statutory rights. Kiki & Bow upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.